Customer information

Payment, activation and refunds

These are the purchasing conditions for the Retteu Publishing digital service. The information is available before ordering and remains available after payment.

Updated: September 3, 2026

1. Merchant and contacts

MerchantIndividual Entrepreneur Abzal Dossym
Individual identification number880622301606
Country and cityRepublic of Kazakhstan, city of republican significance Astana
Legal and operating addressApartment 347, 9 Sanzhar Asfendiyarov Street, Nura District
Support phone+7 707 911 22 06
Support hoursMon–Fri, 09:00–18:00, Astana time (UTC+5)
Support emailsupport@retteu.app
Data enquiriesadmin@retteu.app

2. Service and prices

Retteu Publishing is a digital service that receives website materials and manages publishing to Telegram and Facebook. There are no physical goods, delivery or pickup points.

Start — KZT 49,900/month: one website, one language edition, one Telegram channel, one Facebook page and up to 1,000 publications.
Business — KZT 99,900/month: one website, two language editions, two Telegram channels, two Facebook pages, up to 3,000 publications and 120 Telegram digests.
Pro — KZT 179,900/month: up to three language editions, eight publishing channels and increased operational limits.
Initial onboarding — KZT 149,000 once: source setup, channel connection, presentation and safe verification.

All prices are in Kazakhstan tenge and no VAT is charged. The Merchant applies a special tax regime and is not registered for VAT. Retteu does not charge a payment fee. If a bank or payment provider charges its own fee, it is shown before payment confirmation. No hidden charges are added after an order is confirmed.

3. Ordering

Select a plan.
Provide a work email, website, language editions and publishing channels.
Review the order, monthly period, final price and conditions.
Accept the public offer and personal data policy.
Once acquiring is enabled, choose an available payment method and confirm payment on the bank's secure page.
Receive the order and onboarding status by email and in your account.

4. Payment security

Online payment is not active yet. Retteu is waiting for its ePay terminal. Until activation, the system does not request or accept bank card details.

After ePay activation, payment will be made on a secure bank payment page or through an official bank interface. Retteu does not receive or store a full card number, CVC/CVV or one-time 3-D Secure code. Data in transit is protected by HTTPS/TLS. Payment brands are shown only when actually supported.

5. Activation and delivery

The plan is activated after payment confirmation and connection checks. Initial onboarding normally takes up to five business days when required access is provided and the website is available. The monthly period begins on activation.

When a subscription expires, automated publishing stops. After renewal, Retteu resumes from current material and does not automatically publish an outdated backlog.

6. Cancellation and refunds

Renewal can be cancelled before the next paid period through support.
An accidental duplicate charge is refunded.
If Retteu fails to provide paid access, the customer may request activation or a refund for the unavailable service.
Refunds are sent to the original payment method within bank and payment-system processing times.
Email support@retteu.app from the account address with the order number, date and reason.

Accepted custom onboarding work is non-refundable except where required by Kazakhstan law.

7. Restrictions

Export, physical delivery, replacement and pickup do not apply. Customers must have lawful rights to connected websites, content and social channels. Illegal content, fraud, spam and infringement are prohibited.

Legal terms: public offer. Data processing: privacy policy and personal data consent.